Riverview pet licensing
Frequently asked questions
LICENSING OPTIONS, DATES, AND LOCATIONS
I need a kennel license, what do I do?
Please visit the Town of Riverview in person as kennel licensing is not processed through DocuPet. They are located at 30 Honour House Crt. in Riverview. .
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
Where can I license in person?
You may license in person at the Town of Riverview located at 30 Honour House Crt. in Riverview.
I licensed at a third party location like a pet store or vet's office, why don't you have my record?
Partners typically receive licensing records from third party locations on a monthly basis. Once the licensing records have been picked up a member of your community's licensing team will upload the license record within 14 business days. Please reach out to your community directly to check on the status if you purchased a license and don't see the records reflected in your online account within 60 days of the purchase date.
When does my pet's licence expire?
Licences expire exactly 365 days from the licence start date. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.
Do licences need to be renewed annually?
Licences are required to be renewed prior to the expiration date each year.
What jurisdictions does the Town of Riverview provide licensing services for?
The Town of Riverview provides licensing services for the following areas: Town of Riverview
When can I renew my pet's license?
You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
FEES AND FINES
Can I receive a seniors discount?
There are no senior rates to license your pet.
My pet qualifies for the service animal rate. What do I do?
Please visit the Town of Riverview in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
What is the fine for not licensing a pet?
A fine up to $50 may be charged for failing to comply.
What is the fee for licensing?
Visit this page for licensing options and fees.
PET INFORMATION AND PROFILES
Does my licence transfer if I am moving?
If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
MUNICIPAL INFORMATION AND BYLAWS
Where can I find information about the pet licensing bylaw?
Visit this page for information on licensing bylaws.
Are there any restricted breeds?
No, there are no restricted breeds.
What species are required to be licensed?
The following species are required to be licensed: Dogs and Cats.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with the Town of Riverview at (506) 387-2230.
DOCUMENT SUBMISSION
What are acceptable documentation types?
A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
Why won't the system allow me to licence without a new rabies document?
To licence your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit the Town of Riverview in person to qualify for rabies exemption.
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
HELP DESK
Still have a question that you have not been able to answer?
Visit our DocuPet Help Desk for more information.